Frequently Asked Questions
Everything you need to know about shopping with Shop Juliana’s.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that clearance items and intimate apparel are final sale.
How do I know which size to choose?
We provide a comprehensive size guide on every product page. Since we curate items from various designers, we also include specific fit notes in the product descriptions to help you decide.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.